MHA FPX 5068 Assessment 2 Effective Leadership and Communication

Student Name

Capella University

MHA-FPX 5068 Leadership, Management and Meaningful Use of Health Care Technology

Prof. Name

Date

Background

Vila Health’s primary hospital, St. Anthony Medical Center, has made substantial progress in integrating health information technology within the facility (Vila Health, n.d.). Despite these advancements, challenges related to interoperability and end-user acceptance continue to persist. The current vendor for the new system has shown remarkable dedication to the medical center, prompting the organization to prioritize a positive relationship with the vendor, regardless of the challenges faced. This paper aims to explore strategies for overcoming health information management (HIM) implementation challenges through effective management practices. It will delve into leadership best practices in health technology implementation, establish continuous communication strategies, and demonstrate methods for managing vendor relationships that foster organizational growth.

Approaches for Meeting Challenges in Health Information Management (HIM) Implementation

Healthcare organizations prioritize the adoption of new technologies to enhance and streamline patient care processes. Effective health IT implementation requires alignment with user goals and workflows (Sittig et al., 2018). Furthermore, the utilization of technology should support patient care objectives. When technology use does not align with user goals or existing workflows, both the software and workflows should be evaluated and potentially modified to ensure safe and effective care delivery (Sittig et al., 2018). Collaboration with Electronic Health Record (EHR) vendors is crucial for monitoring technology performance, enhancing patient care, and enabling clinicians to deliver safe and quality care.

Leadership Roles in Health Care Technology Implementation

Effective leadership is essential for the successful implementation of technology. Leaders play a critical role in guiding employees through the implementation process (Richter et al., 2016). Key activities include supporting employees, providing feedback, communicating about implementation progress, influencing the work context, and serving as role models (Richter et al., 2016). Leadership development through ongoing training enhances implementation leadership, fostering effective leadership that transcends specific implementation efforts. Experiential learning models help transfer the skills and behaviors necessary for successful implementation, contributing to a well-rounded leadership team.

Developing Ongoing Communication Strategies

Effective communication is fundamental to the success of system implementations or upgrades. Communication strategies should address employee concerns and keep them informed about system changes and progress (Solorio, 2019). Leadership should develop communication plans tailored to engage both internal and external stakeholders, including regular updates through various channels such as email, meetings, and one-on-one discussions. Feedback mechanisms are essential throughout the process to gauge responses and address any misunderstandings promptly (Solorio, 2019).

Approaches to Managing Vendor Relationships and Organizational Growth

Healthcare organizations increasingly rely on third-party vendors for technology systems. Maintaining robust relationships with vendors is vital for organizational growth (Jacques & Watson, 2017). Proactive management of vendor relationships, coupled with clear communication and delineation of roles and responsibilities, fosters collaboration and supports organizational development (Sittig et al., 2020).

MHA FPX 5068 Assessment 2 Effective Leadership and Communication

References

Jacques, S., & Watson, A. (2017). Proactive vendor management for healthcare technology. Biomedical Instrumentation & Technology, 51(2), 116-120. https://doi.org/10.2345/0899-8205-51.2.116

Richter, A., von Thiele Schwarz, U., Lornudd, C., Lundmark, R., Mosson, R., & Hasson, H. (2016). iLead – a transformational leadership intervention to train healthcare managers’ implementation leadership [PDF]. Implementation Science, 11, 108-120.

Sittig, D. F., Wright, A., Coiera, E., Magrabi, F., Ratwani, R., Bates, D. W., & Singh, H. (2018). Current challenges in health information technology-related patient safety. Health Informatics Journal. https://doi.org/10.1177/1460458217714893

Sittig, D. F., Ash, J. S., Wright, A., Chase, D., Gebhardt, E., Russo, E. M., Tereck, C., Mohan, V., & Singh, H. (2020). How can we partner with electronic health record vendors on the complex journey to safer health care? Journal of Healthcare Risk Management. https://doi.org/10.1002/jhrm.21434

Solorio, J. (2019). Effective communication strategies for ongoing plant upgrades. Retrieved from https://www.corzan.com/blog/effective-communication-strategies-for-ongoing-plant-upgrades

MHA FPX 5068 Assessment 2 Effective Leadership and Communication

Vila Health. (n.d.). Effective leadership and communication. Retrieved from https://media.capella.edu/CourseMedia/mha5068element20684/transcript.asp