BHA FPX 4102 Assessment 4 Conflict Resolution

Student Name

Capella University

BHA-FPX4102 Leadership and Communication in Health Care Organizations

Prof. Name

Date

Introduction

Conflict, characterized as a profound discord or disagreement, frequently emerges from clashing perspectives, beliefs, or ethical principles, particularly within professional contexts. Effectively addressing these conflicts is imperative for organizations to attain optimal outcomes for all stakeholders involved. Leaders must either possess or cultivate conflict resolution skills to navigate such scenarios successfully.

Background of Case Study

Following a train accident near an elementary school, the St. Anthony Medical Center ER experiences a surge in pediatric patients. The Pediatric Intensive Care Unit (PICU) at St. Anthony’s becomes overwhelmed, with staff struggling to accommodate the influx. Nurses from diverse departments, including Donald Trask from the ICU, are summoned to aid. Donald engages in a confrontation with Gabriela Herrera, a housekeeping staff member, exacerbating delays in patient care. Donald’s conduct significantly contributes to the initiation of the conflict.

Cultural Competence

Cultural competence denotes the ability to interact effectively with individuals from varied cultures, ethnicities, and socioeconomic backgrounds. Essential elements include awareness of one’s cultural perspective, attitude towards cultural disparities, knowledge of diverse cultural practices, and possession of cross-cultural aptitudes.

Cultural Competence in the Case Study

Donald’s derogatory comment towards Gabriela underscores a deficiency in cultural competence, escalating the conflict further. Gabriela’s response exacerbates tensions. Consequently, patient care is disrupted, necessitating intervention from other staff members.

Analysis

Chief Nursing Officer (CNO) Jackie Sandoval employs an effective strategy by attentively listening to Gabriela’s viewpoint and acknowledging her grievances. Soliciting input from all parties involved facilitates an equitable evaluation of the situation before proposing a resolution.

Effective Communication Strategies

Embracing conflict, actively listening, and maintaining impartiality are pivotal communication strategies for conflict resolution. Segregating individuals from the issue at hand and fostering cooperation are equally indispensable.

Role of Relationships in Communication

Leaders often assume a facilitative role in conflict resolution, guiding conflicting parties through the process. Effective leadership entails empowering individuals, providing guidance, and nurturing authentic relationships.

Importance of Teamwork and Collaboration

Team collaboration holds paramount importance in healthcare settings, fostering enhanced trust, engagement, and performance. Conversely, the absence of collaboration can lead to organizational failures, underscoring the significance of cultivating teamwork.

Collaboration Strategies

Advocating for the company’s mission, delineating team objectives, and fostering creativity constitute pivotal collaboration strategies. Effective leadership, investment in collaboration tools, and acknowledgment of successful teamwork further augment collaboration efforts.

Application of Literature to Case Study

Implementing cultural diversity training, circumventing detrimental communication patterns, and fostering cultural competence can ameliorate staff relationships. Addressing implicit biases and stereotypes is indispensable for conflict resolution in culturally diverse environments.

BHA FPX 4102 Assessment 4 Conflict Resolution

Summary

The case study at St. Anthony Medical Center underscores the challenges encountered by leaders and staff in resolving conflicts within healthcare settings. Effective conflict resolution mandates attentive listening to all perspectives and fostering cultural competence and collaboration among team members.

References

Belyh, A. (2017). Cultural sensitivity. Retrieved from https://www.cleverism.com/lexicon/cultural-sensitivity.

Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.

Dinkin, S. P. (2013). Transforming conflict to collaboration in healthcare [Video]. Retrieved from [link]

Fortis Healthcare. (2017). How important is cultural awareness to healthcare? Blog. Retrieved from https://www.fortis.edu/blog/healthcare/how-important-is-cultural-awarenesshealthcare.html.

Jit, R., et al. (2016). Servant leadership and conflict resolution: A qualitative study. International Journal of Conflict Management, 27(4), 591–612.

BHA FPX 4102 Assessment 4 Conflict Resolution

McKibben, L. (2017). Conflict management: Importance and implications. British Journal of Nursing, 26(2), 100–103.

Silver, R. (2017). Healthcare leadership’s diversity paradox. Leadership in Health Services, 30(1), 68–75.