BUS FPX 4011 Assessment 1 Success Factors in Virtual Collaboration

Student Name

Capella University

BUS-FPX4011 Virtual Team Collaboration

Prof. Name

Date

Success Factors in Virtual Collaboration

Human Resource Policies

Johnson and Johnson’s human resource policies prioritize the career development of virtual team members, emphasizing opportunities for advancement and skill enhancement crucial for employee satisfaction and retention (Friedrich, 2017, p.176). Encouraging goal-setting and collaboration among team members fosters motivation and personal growth, essential for maintaining productivity and satisfaction (Friedrich, 2017, p.179). Moreover, the company emphasizes recognizing and rewarding both results and efforts to sustain motivation and cultivate a positive team culture (Friedrich, 2017, p.180). Telecommuting is strongly encouraged, with the organization providing support and resources for remote work arrangements, including stipends for necessary office equipment and internet access.

Training and Development

Technical training is prioritized to equip virtual team members with the skills necessary for effective collaboration and communication in the virtual environment (Friedrich, 2017, p.30). This includes training on virtual processes and communication styles, with the organization valuing diversity and providing education to ensure equal treatment and appreciation of all team members’ contributions. Continuous training is provided to uphold organizational standards and facilitate effective teamwork, with centralized platforms like SharePoint facilitating access to training materials and resources.

Standard Organizational Processes

Standard organizational processes are adapted to suit the needs of virtual teams, emphasizing effective communication and protocols for task ownership and issue tracking (Pullan, 2016, ch.3). Flexibility in adapting processes is encouraged, with input from team members valued to improve efficiency and effectiveness. Virtual teams offer opportunities for cross-team collaboration, fostering a sense of community within the organization.

Communication and Collaboration Technology

Johnson and Johnson invests in state-of-the-art communication tools to facilitate collaboration within and across teams. Standardized software ensures seamless communication and accessibility for all team members, with emphasis on training and support to ensure efficient use among team members (Pullan, 2016, ch.4).

Organizational Culture

Building trust is paramount in a virtual environment, requiring additional effort due to limited opportunities for social interaction (Pullan, 2016, ch.3). Johnson and Johnson prioritizes trust-building efforts and celebrates diversity to foster innovation and perspective-sharing (Pullan, 2016, ch.7). Leadership sets the tone for organizational culture, with expectations of high performance and support for team members, nurturing trust over time as the foundation for effective teamwork and collaboration.

Leadership

Leadership plays a crucial role in supporting virtual teams, focusing on selecting appropriate technology and providing necessary training and resources (Martinelli et al., 2018, ch.8). Leaders set high expectations for performance, leading by example and demonstrating proficiency in virtual collaboration tools (Martinelli et al., 2018, ch.3). Competence in working within virtual environments and across cultural boundaries is essential, ensuring effective support for team members and smooth operations within the organization.

References

Afflerbach, T. (2020). Hybrid virtual teams in shared services organizations: Practices to overcome the cooperation problem. Springer.

Friedrich, R. (2017). The virtual team maturity model performance improvement of virtual teams. Springer Fachmedien Wiesbaden.

BUS FPX 4011 Assessment 1 Success Factors in Virtual Collaboration

Martinelli, R. J., Waddell, J. M., Rahschulte, T. J., Duarte, D. L., & Snyder, N. T. (2018). Virtual Team Collaboration. Wiley Global Education US.

Pullan, P. (2016). Virtual leadership: Practical strategies for getting the best out of virtual work and virtual teams. Kogan Page.

BUS FPX 4011 Assessment 1 Success Factors in Virtual Collaboration