HCM FPX 5314 Assessment 5 Health Organization Analysis and Presentation

Student Name

Capella University

HCM-FPX5314 Driving Health Care Results

Prof. Name

Date

Introduction

As a senior leader at Newport News Memorial Hospital, conducting a thorough analysis is crucial for efficient operations within a large medical system. The ability of leaders to navigate and influence organizational direction is pivotal. Effective communication with other community organizations is paramount, fostering an environment for idea exchange that can enhance awareness, revenue, and the delivery of exceptional care.

Organization Background

Founded in 1908, Whittaker Memorial Hospital initially aimed to address the health needs of African Americans. Financial challenges arose in 1984, with costs exceeding revenues by $749,000. Following bankruptcy in 1993, the hospital underwent reconstruction, appointing Dr. Bryant as the new Executive Director in 1995. Despite the relief from paying numerous creditors, financial difficulties persisted. The hospital’s mission to serve the community, especially African Americans, led to a determination to overcome the stigma associated with public hospitals offering substandard care. This presentation will outline strategies to address financial challenges while maintaining quality healthcare services.

Strategic Initiatives

Healthcare facilities often grapple with strategic issues, necessitating the formation of an analytics team to assess and utilize data effectively. Internal assessments and patient surveys play a vital role in understanding and meeting the needs of all stakeholders. Evidence-based solutions, including the encouragement of physicians to adopt evidence-based practices, contribute to performance improvement and patient safety.

External Supply

Proximity to transportation, reliable suppliers, and awareness of healthcare laws affecting insurance coverage are crucial aspects of the external supply chain. Monitoring changes in federal laws is essential to ensuring patients receive services and the hospital is adequately compensated.

External World Impacts the Revenue Model

Expanding programs and ensuring a competent staff contribute to revenue generation. Implementing a Matrix electronic system for efficient charge capture, remote deposit capture for immediate payments, and a streamlined invoicing process are essential measures to increase revenue and reduce errors.

Competitors

Exceptional service, driven by caring staff, serves as a competitive advantage. While some markets compete on cost, maintaining a great reputation through quality care remains crucial. Understanding the local market dynamics and minimizing competition can be strategic in hospital positioning.

Internal and External Structure

Internal participants, including staff and trustees, play a key role in customer satisfaction, while external participants, such as insurance carriers and suppliers, must be impressed by the facility’s performance. Aligning with state/federal regulations, lowering healthcare costs, and improving access for patients, staff, and shareholders contribute to a successful organization.

Healthcare Policies and Laws

Identifying essential elements involves placing the patient at the center, understanding healthcare policies and laws, and ensuring the organization stays informed and compliant. Marketing data analysis helps monitor performance, improve strategies, and align the facility with payers.

Value-Based Models

Value-based models focus on efficient work environments, patient safety, and transformative leadership. Strategies include researching evidence-based practices, investing in technology improvements, and prioritizing continuous staff training to enhance the overall success of the organization.

HCM FPX 5314 Assessment 5 Health Organization Analysis and Presentation