LEAD FPX 5220 Assessment 4 The Roles of Teams in Organizational Change

Student Name

Capella University

LEAD-FPX5220 Leader as Change Agent

Prof. Name

Date

Introduction

• Frontline staff at Trinity
• Need for cultural shift
• Patient experience and communication
• Desired outcome of increased patient satisfaction and staff communication

GRPI Model

Goals

• Core mission and purpose of team

Roles

• Who will do what

Processes

• Control, coordination, and communication

Interpersonal Relationship

• Establishing trust, open communication, and feedback

Current State of Staff

• Lack of communication
• Lack of cooperation
• No direction
• Units working in silos
• Few procedures in place

Trinity & GRPI Model

Goals

• Increase communication and patient involvement

Roles

• Clear roles and responsibilities outlined for staff

Processes

• Playbook for bedside shift report

Interpersonal Relations

• Involvement top-down

Strategy

• Develop a sense of urgency
• Form a powerful guiding coalition
• Create a vision
• Communicate the vision

Performance as a Change Team

• Staff meetings
• Coalition built with specific roles
• Policies around the change
• Unit-specific meetings

Practical Activities

• Celebrate the small wins
• Communicate to the team often
• Cross over units

References

• Kotter, J. P. (1995). Leading change; Why transformational efforts fail. In Harvard Business Review Ten Must Reads (2011)(pp. 1-16). Boston, MA: Harvard Business School Publishing Corporation.

LEAD FPX 5220 Assessment 4 The Roles of Teams in Organizational Change