MBA FPX 5002 Assessment 3 Using Stories to Build Relationships

Student Name

Capella University

MBA-FPX5002 MBA Leadership

Prof. Name

Date

Abstract

This report aims to delineate a specific leadership tool, namely storytelling, and explore its optimal applications. The focus is on how leaders employ storytelling to foster trust and collaborative environments. To illustrate the efficacy of storytelling, a professional narrative from everyday work life is presented, highlighting its previous use.

Leadership Tools

Effectively conveying information in a manner that is personable, professional, and easily digestible is crucial for leaders. The outdated approach of dictating tasks without fostering motivation and creativity is ineffective and can be detrimental to a company (Schawbel, 2012). Instead, leaders must establish trust and relationships with their team, clients, or colleagues.

Successful leadership is largely built on communication strategies, requiring leaders to understand individuals on a personal level (Heifetz, Grashow, & Linsky, 2009). Directly asking employees about their preferences for praise and feedback is a simple yet effective strategy (Klatt & Hiebert, 2000). This approach fosters engagement, allowing employees to take ownership of their work environment and enhancing efficiency and innovation (Klatt & Hiebert, 2000).

Another strategy involves establishing routine communication through regular one-on-ones or structured project evaluations (Cameron, 2013). This routine provides clarity on expectations, ensuring employees know where they stand (Cameron, 2013). Additionally, leaders can build trust by clearly communicating upcoming changes, minimizing discomfort and resistance to unforeseen adjustments (Cameron, 2013).

Storytelling

Storytelling is a powerful leadership method that can address various communication needs, from guiding conversations to building lasting bonds. Relationships, particularly in the workplace, thrive on honesty and transparency. Effectively communicating values through storytelling portrays a leader as authentic in the eyes of peers, clients, and reports (Boal & Schultz, 2007).

Storytelling aids in familiarizing new hires with a leader’s style, making them more comfortable in their roles. It also helps reframe past failures positively, facilitating learning and improvement (Auvinen, Aaltio, & Blomqvist, 2013). Sharing personal experiences through storytelling can inspire peers in effective management (Schawbel, 2012).

Regional Training Department

A personal example illustrates the impact of storytelling in leadership. During my tenure at Company ABC, the transition to remote work led to dissatisfaction among Regional Field Trainers. Facing the risk of losing the entire team, I initiated face-to-face interactions, demonstrating commitment and support. This gamble resulted in increased team morale, highlighting the importance of genuine leadership and support (Perkins, 2015).

Conclusion

Storytelling emerges as an indispensable leadership tool, offering avenues for effective communication and relationship-building. It not only facilitates conversation but also allows leaders to draw parallels between personal experiences and professional challenges. Acknowledging the significance of storytelling enhances a leader’s ability to address critical issues with empathy and authenticity.

References

The Ariel Group. (2011). Storytelling [PDF]. Executive Essentials eBook.

Auvinen, T., Aaltio, I., & Blomqvist, K. (2013). Constructing leadership by storytelling–the meaning of trust and narratives. Leadership & Organization Development Journal, 34(6), 496-514.

Boal, K. B., & Schultz, P. L. (2007). Storytelling, time, and evolution: The role of strategic leadership in complex adaptive systems. The leadership quarterly, 18(4), 411-428.

Cameron, K. (2013). Practicing positive leadership: Tools and techniques that create extraordinary results. Berrett-Koehler Publishers.

Heifetz, R. A., Grashow, A., & Linsky, M. (2009). The practice of adaptive leadership: Tools and tactics for changing your organization and the world. Harvard Business Press.

Klatt, B., & Hiebert, M. (2000). The encyclopedia of leadership: a practical guide to popular leadership theories and techniques. McGraw-Hill.

Perkins, K (2015) Millennials’ Most Valued Work Benefits. Venture Capital at Kleiner Perkins. https://www.slideshare.net/kleinerperkins/internet-trends-v1/110-110Millennials_Most_Valued_Work_Benefits

MBA FPX 5002 Assessment 3 Using Stories to Build Relationships

Schawbel, D. (2012). How to use storytelling as a leadership tool. Forbes