MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2

Student Name

Capella University

MHA-FPX 5040 Health Administration Change Leadership

Prof. Name

Date

Introduction

Tufts-New England Medical Center (Tufts-NEMC) faced a profound financial crisis marked by insufficient insurance contracts, high staff turnover, and ineffective leadership. Ellen Zane was appointed to steer the organization through these turbulent times and redirect its strategic path. The hospital had experienced significant transformations, including a merger and subsequent separation, which led to financial setbacks and operational hurdles. The reduction in patient discharges and the average length of stay compounded their financial challenges. Healthcare leaders are vital in identifying and eliminating obstacles to performance improvement.

Structures and Systems

Ellen Zane undertook the formidable task of restoring Tufts-NEMC’s financial health and organizational framework. The structure of an organization determines the flow of work and has a profound impact on its performance. Initially, a hierarchical structure was implemented to enable swift decision-making during the crisis. Ellen emphasized the strategic recruitment of talent, empowerment of teams, and the cultivation of transparency and trust through transformational leadership. Her strategy focused on aligning the organizational structure with the institution’s strategic goals.

Powers at Play

Power dynamics are intrinsic to every organization, with leaders utilizing different forms of power to influence decisions and actions. Ellen wielded legitimate power by virtue of her position but also exhibited expert and referent power through her knowledge, decision-making prowess, and ability to rally support for the organization’s vision. By leveraging various forms of power, Ellen negotiated deals, made critical decisions, and gained stakeholder support.

Effects of Changes on Departments and Stakeholders

Ellen prioritized transparency and communication to effectively manage organizational changes. She assessed the organization’s mission to guide her decisions, ensuring that changes were aligned with the broader goals. Her transparent communication approach fostered trust and support among employees and the board, facilitating smoother implementation of changes. Ellen’s inclusive approach and appreciation for staff efforts further enhanced teamwork and organizational culture.

Effects of Communications on Change Implementation

Ellen utilized diverse communication strategies to create a sense of urgency, convey the vision, and engage stakeholders in the change process. Transparent communication regarding the organization’s challenges and financial status fostered a shared understanding among employees. Town hall meetings and regular updates ensured alignment and commitment to organizational objectives. Ellen’s communication efforts were crucial in maintaining momentum and overcoming resistance to change.

MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2

Conclusion

Change is a constant in organizations, particularly during uncertain times. Ellen Zane’s success at Tufts-NEMC highlights the significance of inspirational leadership, strategic thinking, and effective communication in driving organizational change. By fostering transparency, trust, and alignment, Ellen guided the organization through its crisis towards a promising future.

References

Abudi, G. (2020, September 22). The 5 Types of Power in Leadership. Retrieved from Quickbase: https://www.quickbase.com/blog/the-5-types-of-power-in-leadership

MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2

Sowards, M. (2019, October 4). How Do You Build ‘Referent Power’ Leaders In Your Business? Retrieved from Forbes: https://www.forbes.com/sites/forbestechcouncil/2019/10/04/how-do-you-build-referent-power-leaders-in-your-business/?sh=6816cb597a36