PM FPX 4050 Assessment 4 Stakeholder Communications Management Plan

Student Name

Capella University

PM-FPX4050 Communication and Stakeholder Management

Prof. Name

Date

Executive Summary

The Alfred! iOS update project aims to provide enhanced services through crucial software and firmware updates, improved security, and essential bug fixes for CapraTek customers. Ensuring a seamless and successful update and deployment is vital, as customer loyalty is a top priority. To guarantee that all stakeholders receive relevant information promptly, it is essential to develop a communications management plan. This plan will be the formal documentation of communication methods and frequencies used among the project team, executives, and other participants, thereby increasing the likelihood of achieving project success.

Stakeholder Details

Brad Anderson Brad Anderson serves as the Executive Sponsor. His interests include user experience, product performance, product development, and overall project success. His responsibilities encompass the product line, new product development, quality assurance, and user experience. Key questions for him include: Is the product ready for launch? What concerns do you have about the project?

Reed Massey Reed Massey is the Project Owner. His interests focus on the project status, potential obstacles, key milestones, release deadline, and budget. His responsibilities include communicating the project vision, resolving obstacles, and ensuring overall project success. Key questions for him are: What are your success indicators? When do you want to be notified of issues or obstacles? What are your key milestones?Peter Kennedy Peter Kennedy, the Project Sponsor, is concerned with product quality. His responsibilities include managing the quality process. Important questions for him include: What are the quality standards that need to be met? What are the quality milestones?

Julie Ellsworth Julie Ellsworth is a Consultant with interests in bug fix milestones, update milestones, and marketing milestones. Her responsibilities involve coordinating updates, bug fixes, and marketing with third-party companies. Key questions for her are: How much lead time do you need to coordinate with third-party companies? What obstacles do you anticipate from the third-party companies?Alex Lopez Alex Lopez, part of the Marketing and Steering Committee, is interested in the product rollout timeline and the overall project timeline. His responsibilities include developing the marketing plan. Key questions for him include: How much lead time do you need for marketing plan development? What are the touchpoints between project milestones and marketing plan milestones?

PM FPX 4050 Assessment 4 Stakeholder Communications Management Plan

Rachel Davis Rachel Davis is a Peripheral stakeholder focusing on key milestones and overall deadlines. Her responsibilities involve documenting key milestones, deadlines, and the project timeline. Key questions for her are: Do you have any concerns about the milestones, deadline, or project timeline?

Darren Stokes Darren Stokes, a Senior Developer, is concerned with software and engineering issues and break/fix timelines. His responsibilities include ensuring that all software issues are corrected promptly and maintaining software functionality. Key questions for him include: What are the anticipated issues? What bugs have been encountered and are they already fixed?Pranav Chowdhury Pranav Chowdhury is a Process Engineer interested in QA completion. His responsibilities include coordinating and completing software testing. Key questions for him are: What resources do you need to complete software testing? What is your timeline for completion or testing?

Brandon Matthews Brandon Matthews, a Software Architect, is focused on software development milestones. His responsibilities include standardizing software development and related decisions, as well as setting design standards. Key questions for him include: What obstacles do you anticipate in the development and standardization of the software?Shannon Coleman Shannon Coleman is an IT Business Analyst with interests in enhancement requests and future releases. Her responsibilities include creating user stories. Key questions for her are: What information do you need for the user stories?

Stakeholder Registry

Stakeholder Communication Requirements

Communications Flow Chart

Escalation Process

Effective risk management in a project is crucial for success. When a risk or threat arises that cannot be resolved or mitigated immediately, the project manager must escalate the issue to the next level. The project manager needs to identify which issues require escalation and the most efficient way to do so. Experience plays a key role in determining what needs to be escalated. Less severe risks may only require notification to executives, while more serious issues that impact the budget, timeline, or deliverables must be communicated verbally in meetings to ensure timely action and resolution.

Control and Monitoring Process

Successful projects and communication management plans rely on continuous control and monitoring. This ongoing process ensures that stakeholders receive timely information. Engaging stakeholders effectively requires the project team to use tools like Tableau for real-time data reporting and Microsoft Teams for document sharing. The project manager is responsible for updating information, monitoring the communication plan, and keeping the project on track.

References

A Guide to Escalation in Project Management. (2018, October 4). Retrieved from ProjectManagement.com: https://project-management.com/a-guide-to-escalation-in-project-management/

PM FPX 4050 Assessment 4 Stakeholder Communications Management Plan

Project Management Institute. (2017). Guide to the Project Management Body of Knowledge (PMBOK® Guide) — Sixth Edition and Agile Practice Guide.