BUS FPX 4127 Assessment 3 Researching a Clinical Issue

Student Name

Capella University

BUS-FPX4127 Evidence-Based Health Care Management

Prof. Name

Date

Introduction

Evidence-based management is crucial within healthcare organizations, particularly in ensuring the delivery of high-quality patient care. Research conducted in patient waiting room settings is essential for maintaining patient satisfaction and organizational efficiency. Neglecting wait times may lead to decreased reimbursement rates for hospital executives, as patient feedback, particularly regarding extended wait times, influences reimbursement decisions. Three pertinent sources identified for this study are Sage Journals, NCBI, and Villanova University.

Validity and Credibility

Source	Description
Sage Journals	Sage Journals, the world’s fifth-largest journal publisher, hosts scholarly research. An article titled “The Influence of Wait Time on Patient Satisfaction in the Orthopedic Clinic” by Kreitz, Winters, and Pedowitz (2016) analyzes new patient survey data collected at an orthopedic clinic from June 2011 to October 2014. The study, spanning four pages, gathered 3125 responses to assess patient satisfaction and provide recommendations to the clinic. Survey questions measured overall satisfaction levels and the likelihood of recommending the clinic. Findings suggest that reducing wait times positively influences patient satisfaction, although it may not significantly affect their likelihood of recommending the clinic. Patient satisfaction is crucial in healthcare delivery and affects provider reimbursement.
Villanova University	Villanova University, a private research institution in Pennsylvania, hosted a study conducted by an inter-university team of Australian researchers. This study utilized Six Sigma techniques in large hospital settings to streamline patient treatment processes in emergency care. Six Sigma, a data-driven methodology aimed at enhancing efficiency and eliminating defects, led to improvements in patient safety and flow within hospitals. The integration of Lean Management and Six Sigma techniques resulted in notable enhancements in patient flow, reducing the time from admission to hospital bed occupancy. Consequently, hospitals saved resources, enabling investments in advanced bed monitoring software.
NCBI	The National Center for Biotechnology Information (NCBI), a division of the U.S. National Library of Medicine, is a reputable peer-reviewed source. An article titled “The Waiting Room Wait,” published online on February 5, 2014, explores the potential to transform waiting room experiences into opportunities for patient engagement. Strategies discussed include utilizing wait times for setting appointment goals, completing questionnaires, and restructuring waiting room layouts to enhance patient and physician satisfaction. Systematic tools aid in addressing patient concerns comprehensively, optimizing consultation efficiency.

BUS FPX 4127 Assessment 3 Researching a Clinical Issue

Conclusion

In conclusion, sourcing information from peer-reviewed and credible sources is essential for acquiring vital healthcare knowledge. Both NCBI and Sage Journals are renowned for their peer-reviewed content. Although the study conducted by Villanova University lacks peer review, it offers valuable insights into healthcare management practices. Evidence-based management has significantly revolutionized healthcare delivery processes.

References

Bisk. (2015). Villanovau.com. Retrieved 3 October 2017, from

Sherwin, H. N., McKeown, M., Evans, M. F., & Bhattacharyya, O. K. (2013). The waiting room “wait”: From annoyance to opportunity. Canadian Family Physician, 59(5), 479–481.